PC Check
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Internet Explorer is required!!
Please close this browser and use Internet Explorer.
PC Specifications for Agents
Computer Requirements
- Windows XP - Service Pack 2 or Windows Vista
- 1000 MHz (1 GHz) Processor or Greater
- Minimum of 512 MB RAM for XP or Minimum 2GB RAM for Vista
- (To find this information go to Start, then up to My Computer and right click, then look on the General Tab near the bottom. It will tell you the speed in GHz and the RAM available on the PC)
- Internet Explorer Ver. 6.0 or later (Firefox, Mozilla and other browsers not supported)
- To find this information: Start Internet Explorer, then go to the Help pull down menu and choose About. This screen will give you the version number of Internet Explorer.
- Virus Protection Software (One which provides regular updates)
- Citrix client will need to be downloaded and installed from our website
Internet Requirements
- Hi Speed DSL or Cable Modem Internet Service
- (Speed should be at least 768 KBs download and 264 KBs upload)
- Wireless connectivity will not be permitted. Internet service must be provided via a wired solution.
Requirements for local telephone line
- Basic Residential Telephone Service
- NO Cell phones-No Voice over IP (like Vonage service)
- The phone line must be in the same location as the computer
- Must be able to disable phone features when working (i.e. call waiting, voicemail, etc)
Requirements for the phone and headset
- Single line analog phone
- Headset with amplifier
- Headset with noise-canceling microphone
- Cordless phone not acceptable
- Wireless headset not acceptable