With an uncompromising commitment to outstanding customer care, N.E.W. Customer Service Companies, Inc. (NEW), with its member companies, has been the industry’s leading provider of extended service plans (ESPs) and product protection programs for consumer products since 1983. Providing outstanding customer service has always been our mission because taking care of customers is the key that drives amazing results for our partners. Today, NEW protects the products of more than 150 million consumers worldwide.
What began as the first fully-insured product protection program in 1983 has evolved today into a comprehensive suite of innovative programs that support and enhance the entire Consumer Ownership Experiencefrom beginning to end. With recent introductions such as the first nationwide electronics trade-in and recycling program in the service plan industry for consumers, NEW’s expertise and innovation continue to set the standards in the industry. And by providing services that help consumers use and enjoy their products from the very first day, NEW increases customer loyalty and revenue for our partners.
Helping consumers get the most use and enjoyment from their products, NEW offers customer-friendly solutions every step of the way. Starting with the initial purchase decision, NEW’s solutions include extended service plans, installation, product support, troubleshooting, product protection and finally, ecoNEW’s trade-in and recycling service with the opportunity for rewards that encourage consumers to return to our partners for their next purchase.
Start a career with a world-class customer care organization from the comforts of your own home.
Proudly offering excellent benefits to both our full-time and part-time home-based customer care employees.
Read what NEW team members are saying about their Home-Based Customer Care Career.